biBerk Direct Service Support Team Lead

biBerk Direct Service is seeking a dynamic, motivated, and technical minded Team Leader to help guide our Service Support Team (QA + Training)

Job Responsibilities

Oversee and manage a growing Team of Service Training & QA Specialists

Aligns QA and training activities with the Company’s goals and objectives to ensure the achievement of efficiency targets and other KPI metrics

Monitors and reports on the effectiveness of the Service Support Team

Track and advocate for new and existing BUGS, User Stories, and Customer Experience enhancements

Collaborates with Customer Experience, IT, and Service Leaders to ensure seamless improvements are being made

Qualifications

Minimum associate degree and two years in a QA or Training role, or any tenured biBerk Team Member currently in good standing and who meets additional qualifications below

Must have (or obtain within 90-days) an active property and casualty insurance license

Possess deep understanding of biBerk culture, expectations, and grasp the relationship of operational workflows to tech driven enhancements

Ability to communicate and present ideas effectively both orally and in writing

Career driven and self-motivated