CLIENT SUPPORT SERVICES

Job Details

Job Location:    Scranton, PA

Salary Range:    $16.00

Description

Assist with client check-in and check-out processes.

Schedule and reschedule client appointments as needed.

Make reminder calls for upcoming medical appointments.

Make reminder calls for the intake appointments and planning to meet the client upon their arrival, reducing the anxiety of entering a new clinic.

Contact clients in the event of provider cancellations or changes.

Assist with coordinating information for final decision making regarding the request for discharge.

Cover the front desk during breaks, absences, or as assigned.

Provide a welcoming and supportive presence for clients in waiting areas.

Assist with measuring height, weight, and BMI for medical appointments.

Assist with community contacts related to requesting records, tracking blood work, contacting schools, etc. to assist with coordination of care and service delivery.

Monitor client behavior in public spaces and report concerns to appropriate personnel.

Adhere to clinic policies and procedures to ensure client safety and confidentiality.

Perform other duties as assigned.

Qualifications

High school diploma or equivalent.

Previous experience in healthcare, behavioral health, or administrative support preferred.

Strong interpersonal and communication skills.

Patience, empathy, and the ability to stay calm under pressure.

Professional, compassionate, and respectful demeanor.