Service BDC

Service BDC Representative – Automotive Dealership

Location: Dickson City Hyundai

Employment Type: Full-Time

Compensation: $13-$15hr plus commissions

Are you an organized, tech-savvy professional who thrives in a fast-paced environment? Our dealership is looking for a Service BDC Representative to join our dynamic team! This is a key customer-facing role focused on maintaining top-tier service appointment coordination and enhancing the overall customer experience—through phone and text communication.

 

 

Responsibilities:

Make 60–80 outbound calls daily to confirm service appointments, follow up with customers, and manage vehicle telematics notifications (e.g., maintenance reminders, diagnostic alerts).

Send and respond to text messages with customers for appointment confirmations, updates, and general service communication.

Handle inbound service-related calls and texts with professionalism and care.

Use multiple dealership systems, CRM platforms, and communication tools to manage appointments and customer interactions.

Work closely with Service Advisors and Managers to ensure smooth scheduling and service department workflow.

Provide consistent, timely, and friendly communication to enhance customer satisfaction and loyalty.

 

 

Requirements:

Previous experience in a BDC, call center, or customer service role (automotive experience is a plus).

Comfortable using multiple software platforms, texting tools, and CRM systems.

Strong written and verbal communication skills—must be professional and personable over both phone and text.

Exceptional organizational skills with attention to detail.

Ability to multitask, prioritize, and stay calm in a fast-paced environment.

Why Join Us?

Supportive team environment and ongoing training.

Opportunity to grow your career in a thriving automotive dealership.

Competitive pay structure and benefits.

 

Apply today and help us deliver a seamless and convenient service experience at Dickson City Hyundai.