Bilingual Career Navigator

Overview:

Salary $45,000 year

Title: Bilingual Career Navigator (Luzerne County)

Classification: Non-Exempt

Scope of Position:

This position provides an array of intake, eligibility, orientation, outreach, and case management services in Wilkes Barre/Luzerne County

To provide support and assistance to program participants in all areas related to gaining and/or retaining employment and career advancement

Due to the dynamics of working with individuals, this position necessitates an individual who is comfortable working in an environment that is constantly evolving

This position requires an organized individual who can efficiently handle several responsibilities simultaneously

Responsibilities:

Essential Functions

Facilitate intake and orientation with jobseekers and make initial referrals to help resolve issues that may impede successful job placement

Counsel, motivate, and encourage jobseekers in advancing employment and training goals

Reach monthly and quarterly goals

Build a professional one-on-one working relationship with participants during outreach/intake

Perform proactive outreach and follow-up with candidate pipeline to ensure successful program engagement to include initial appointment reminder calls, rescheduling of missed appointments, outreach to disengaged participants, and assistance with securing needed documentation

Conduct timely, accurate, and complete eligibility determination for program applicants

Ensure 100% eligibility verification of all program applicants prior to registration/enrollment

Assist staff in communicating eligibility criteria, including packet/application submission, and income verification

Develop, demonstrate, and maintain programmatic knowledge and competency in the above areas by utilizing internal and external policy, as well as pertinent law, regulations, and legislation

Conduct partner orientations on program eligibility requirements and services.

Ensure timely, accurate, and complete data input for enrollments

Communicate information gathered in intake meetings with appropriate staff

Facilitate program orientation sessions to create a motivating, informative, and supportive transition to program enrollments

Document all participant contacts and activities in case notes and ensure that contacts are made as required

Provide backup to Career Resource Coordinator, Welcome Staff, and Front Desk Staff

Meet multiple, concurrent deadlines

Other opportunities as available

Qualifications:

Education and Experience Requirements

Ability to prioritize tasks, document visits and contacts, and maintain flexibility

Proven verbal and written communication skills

Attention to detail and proficient in Microsoft Office Suite required

College degree or equivalent experience preferred

Customer service experience required

Must have a valid driver’s license, clean driving record and reliable transportation

Bilingual (Spanish & English) skills required