Medical Billing & Collections Generalist

OVERVIEW:

Rotech Healthcare Inc. is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions and home medical equipment.  We help patients lead a more comfortable and productive life by keeping them engaged in their care and empowering them to manage their health and treatment at home. Rotech provides high quality medical products, services and outstanding customer care through hundreds of locations across 45 states. For additional information, visit our company homepage Rotech.com

JOB INFORMATION:

Summary

We are seeking a dedicated Billing Collection Generalist for our Billing Center. In this position you are responsible for the completion of special projects as assigned by the Billing Center manager (BCM) or supervisor (BCS), working directly with them to ensure all projects are handled effectively and efficiently.

Pay starting at $15

Mon – Fri scheduled shift / flex hours between 7am – 5pm

Work From Home after successful completion of IN OFFICE TRAINING and are meeting expectations with management approval

Must live in the US and live within 60 miles of the Rotech Location

Essential Duties and Responsibilities

All manual re-billing audits are reviewed for accuracy and turned into supervisor for approval before posting, insures release of claim

Contacts payer, patient or location as appropriate

Documents all work done in iWorkQ via notes and patient notes in eIntake

Ensures good communication with locations and payers

Processes all adjustments within iWorkQ

Processes doctor and insurance changes in eIntake

Reports to BCC Supervisor any payer trends preventing payment

Resolves emails from BCC Supervisor/BCM within 48 hours

Reviews patient information in IMBS and eIntake to determine why the claim is unpaid

Reviews patient information in IMBS to determine if an adjustment is valid

Special Projects as assigned by the BCD with specific instructions as to how to complete and when to complete by

Works with BCC Supervisor and Team Lead on resolution of payer and patient issues

Performs other duties as assigned

QUALIFICATIONS:

Employment is contingent on

Background investigation (company-wide)

Drug screen (when applicable for the position)

Valid driver’s license in state of residence with a clean driving record (when applicable for the position)

Education and/or Experience

High school diploma or GED equivalent

One to three years of related prior work experience in a team-oriented environment

Experience in medical field and administrative record management, preferred

Strong customer service background

Skills, Knowledge and Abilities

Accurately perform simple mathematical calculations

Effectively communicate in English; both oral and written

General knowledge of federal payer program regulations and guidelines

Interpret a variety of communications (verbal, non-verbal, written, listening and visual)

Knowledge of medical billing practices and of billing reimbursement, preferred

Maintain confidentiality, discretion and caution when handling sensitive information

Medical terminology, preferred

Multi-task along with attention to detail

Self-motivation, organized, time-management and deductive problem solving skills

Sense of urgency and responsiveness to physicians, location employees and patients

Work independently and as part of a team

Physical Demands

Lift and carry office equipment at times around the office

Requires sitting, walking, standing, talking or listening

Requires close vision to small print on computer / tablet and or paperwork

Machines, Equipment and Technical Abilities

Email transmission and communication

Internet navigation and research

Microsoft applications; Word and Excel

Office equipment; fax machine, copier, printer, phone and computer / tablet

IMBS system

ROTECH INFORMATION:

Benefits

Generous paid time Off and paid holidays

Overtime pay for non-exempt hourly positions based on business needs

Commission for Account Executives

Fixed and variable rate car reimbursement for Area Managers and Account Executives

Employee discount program

Employee recognition program

Bonus and incentive opportunities

Mileage reimbursement (when applicable for the position)

Telephone reimbursement (when applicable for the position)

EAP

401k

Medical, Prescription, Dental and Vision

HSA and FSA/Dependent Care FSA

Life Insurance, Disability, Accidental death, Identity protection and Legal services

Meru Health Mental health and Mercer SmartConnect Medicare programs

Livongo Diabetes and High Blood Pressure programs

Healthcare Bluebook and RX Savings solutions programs

HEPB and TB vaccinations

Make the Right Move and Submit your Resume Today! The hiring manager reviews resumes and contacts applicants that have related experience to the applied position. To view the status of a position that you submitted your profile to, Sign into your account. All positions are posted for a min of 5 days and positions are opened until filled with a qualified applicant, generally no greater than 200 days. We appreciate your interest in Rotech Healthcare Inc.

Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities. Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees.